FAQs
Navigating our comprehensive FAQs can save you time and address your concerns, offering a convenient self-service resource for resolving common issues and inquiries.
01
How do I change my password on my Response app?
To reset your password via the web, click on your username in the corner of the browser, select USER PROFILE, then click CHANGE PASSWORD. To reset your password via the mobile app, click on your username in the dashboard, scroll down to the bottom of the screen and tap the CHANGE PASSWORD link. Both of the preceding options will send a password reset link to the email associated with the user account. Alternatively, you can contact your Organization’s Administrator to have your password reset.
02
I forgot my password, how do I recover my password?
If you have a verified email address in the Intrepid system, click on the “Forgot Password” link in the center of the login page on the application, or click the “Forgot your password?” link on the website (https://go.intrepidsuite.com). For iPhone users please visit the website.
04
How do I access another channel while in Response?
If your Organization’s Administrator has given access to additional channels, you can view those channels by selecting the “Active Channel” icon located at the top right corner of the mobile app, or by clicking on the channel name in the upper left corner of the browser window in Locate Web.
05
How do I create a map marker?
On the Mobile App, you can create a map marker in maps by pressing and holding down the location in which you wish to place the map marker. This will prompt the map marker menu in which you can choose what type of marker. On Locate Web, click the + Add Map Marker button on the Map Marker Tab.
06
What kind of file type can I attach to a map marker?
You are able to attach PDF, JPEG and PNG files to a map marker. Each attachment can be a maximum of up to 25mb.
07
How do I create a shape on the Mobile application?
Currently, users are unable to draw map shapes via the Mobile app.
08
No other users can see the photos or messages I am sending.
Check to be sure you are on the same channel as those with which you wish to share information.
09
How do I find my username if I don’t remember it?
By default, the username is the email address associated with your account. If you are unsure of the email address, you can contact your Organization’s Administrator for your correct username.
10
How do I change my Call Sign / User Icon?
While in the app, tap on your username at the top of the dashboard. This will navigate you to your user profile where you can change your call sign / user icon.
11
I can see other user locations on my map, but no one can see my location.
Make sure that you are in the same channel as the other users. Also, ensure your location setting is on from the Response dashboard. The top right corner displays a GPS icon. If it is gray, your location is turned off. Touch it until it is orange.
Additional Steps:
iOS:
OPTION ONE: Settings > Privacy > Location Services > Response (set to Always in order to allow the app to share your position, even while in the background. Your location will stop being shared upon logout.)
OPTION TWO: Settings > Response > Location>Always
Android:
Settings > Location > Add permissions > Response > set to Allow all the time as well as enable Use precise location
12
My username and password are correct but I cannot log in to the mobile application.
Ensure your Organization’s Administrator has assigned a subscription to you and that the subscription has not expired.
Ensure your application is up to date from the App or Play Store.
Ensure your device operating system is up to date.
13
I am not receiving SMS or email notifications for Activate.
Ensure your Organization’s Administrator has entered your phone number on your profile in Intrepid Admin.
Ensure your Organization’s Administrator has verified your email address within Intrepid Admin.
14
I received a “Degraded Performance Banner” at the top of the app.
This message appears when there is an issue with Network connectivity. Check your network coverage and location.
15
I am unable to delete other users’ markers or shapes on the map.
Contact your Organization’s Administrator to verify that your account is set to the correct role.
16
Why am I unable to end an Activation?
Only Organization Administrators, Supervisors and the user who created the Activation can end it.
17
If a user is activated, are they available for another Activation?
No, once a user is activated they cannot be assigned to another activation until the original activation has ended or they are removed from it.
18
How do I download the Response App?
The Response for app can be downloaded from the App Store and Google Play. Contact your Organization Administrator for your login credentials.
iOS:
Open the App store> In the SEARCH bar type “Intrepid Response” > then hit “SEARCH” > next click the “GET” option > Next, click “Install” > Enter your Apple ID password to download.
Google / Android:
*Please make sure you have automatic updates allowed*
Open the Google play store. Search for Intrepid Response, once located, select the app.
Android:
Select install > open > allow all permissions. Once all permissions have been allowed, proceed by entering credentials.